I have taken my car to Milex 3 times now, and have had exceptional service every time. They are very polite and friendly, and they have never made me feel pressured into getting more work done on my car than necessary. In fact, my dealership had given me a laundry list of things that they thought I needed done, but when I had Milex do a free diagnostic on my car, they actually said that there were a few things that I really didn't need to have done (at least not yet). I recently had all 4 tires replaced with Milex & had a wonderful experience. They let me give my preferred price range & they searched for a great tire in that price range that met my needs. I will most certainly continue using Milex for many of my car care/repair needs.